BEING BUILT
NEWS AND COMMENT.
Short pieces on how insurance claims are handled in Australia. Each one is anchored on a published judgment, report or determination, with the paragraph numbers, so you can check it. Fact and comment are kept apart and labelled. New pieces as they are ready.
PIECE 04
The bucket years
The damage doesn’t stop while a claim waits
10 October 2026
PIECE 03
Let’s play Pick the Expert
When a Certificate IV outranks three engineers
10 October 2026
PIECE 02
Clock as cudgel
The clock insurers signed up to, and quietly stopped watching
10 October 2026
PIECE 01
Finally, poor claims handling costs an insurer
The day a judge put a price on being given the runaround
10 October 2026
How these pieces are written. Every piece is anchored on a published judgment, report or determination, and they are cited. Views, comments and opinions expressed are the author’s. Anyone named or described in a piece is welcome to reply: media@claimsdenied.au. Corrections will be made where warranted.