GIO FAIL
CLAIMSDENIED.AU
GIO IS A SUNCORP GROUP BRAND
AN INSURANCE POLICY IS A PROMISE.
AND THEY DON'T PUBLISH HOW OFTEN THEY BREAK THEM.
WE THOUGHT WE WERE COVERED. ARE YOU?
IF YOU PAY FOR HOME INSURANCE,
THIS IS ABOUT YOU.
THIS IS ABOUT YOU.
One email a month. What happened, what changed, and the one thing you can do about it.
YOU'RE IN.
A note from Andrew will follow. Until then, two doors — pick the one that fits.
THE STORY SO FARThe dates, and how one slab got two opposite answers.
IF THIS IS YOU, START HEREWhere to get advice, in what order, and what each one is good for.
The first thing you can do
Send this page to anyone who pays for home insurance.
— DAYS
HOW MUCH TRAUMA COULD YOUR FAMILY SURVIVE?
Counting since the flood of 20 May 2025 — and the family is still not home.
One family's story of an insurance claim — and a resource for policyholders under pressure.
One family's story of an insurance claim — and a resource for policyholders under pressure.
22 AUGUST 2026 — THE SIGNS WENT UP.
On the house this claim is about. The QR code on the banner points here.
THIS HOUSE HAS BEEN ON TELEVISION BEFORE.
In 2023, Nine’s A Current Affair told the story of an earlier insurance claim at this same house. That claim is not this claim — this site is about the current claim, arising from the flood of 20 May 2025. The story below is Nine’s own report, playing from their official channel.
Watch on A Current Affair’s channel · read Nine’s story page.
WHERE TO GO FROM HERE.
Three doors, in the order that would have helped us.
Rather not use a form? One email does it: updates@claimsdenied.au with the word UPDATES, and we add you by hand. Or sign up at the top of this page. Removed at any time on request.
Site in build — new sections as they are ready
Media & enquiries: media@claimsdenied.au